Who We Are

Thank you for choosing Star Electronics Round Rock for your electronic repair needs. To ensure a smooth and satisfactory experience for both our customers and our team, we have established the following policies. Please take a moment to review them.

What Personal Data We Collect and Why We Collect It

1.Repair Services:

  • We offer professional repair services for a wide range of electronic devices, including smartphones, tablets, laptops, game consoles, smart watches and more.
  • All repairs are conducted by skilled technicians with extensive experience in electronics repair.
  • We use high-quality replacement parts to ensure the best possible performance and longevity of your device.

2.Estimates and Diagnostics:

  • If the customer chooses to repair their device, both the diagnostic fee and the estimate will be free. However, if the customer decides not to repair, a diagnostic fee may be applied."
  • Our technicians will evaluate your device's issues and provide you with a detailed estimate of the repair costs and time required.

3.Repair Warranty:

  • We stand by the quality of our work and offer a month warranty on all repairs. This warranty covers the parts and labor involved in the repair.
  • The warranty does not cover new issues, cracks, scratches, water damages or similar customer issues, unrelated to the original repair.

4.Pricing and Payment:

  • Repair prices vary depending on the device and the extent of damage. We provide transparent pricing and will inform you of the costs before proceeding with the repair.
  • Payment is due upon completion of the repair. We accept cash, credit cards, Apple Pay and other forms of electronic payment.

5.Turnaround Time:

  • We strive to complete most repairs between 20minutes and 2 hours. However, some complex repairs may take longer. If the parts need to be ordered, shipping time also need to be added to repair time.
  • We will notify you promptly if there are any delays in the repair process.

6.Data and Privacy:

  • We take data privacy seriously and make every effort to protect your personal and device data during the repair process.
  • Please back up your data before bringing in your device for repair, as we cannot be held responsible for any data loss.

7.Customer Communication:

  • We will keep you informed throughout the repair process, providing updates on the status of your device.
  • Feel free to reach out to us at any time with questions or concerns about your repair.

8.Refund and Return Policy:

  • If you are not satisfied with the repair or if the issue persists after the repair, please contact us immediately.
  • We will assess the situation and may offer a check and or reevaluate the repair at no additional cost.

9.Customer Responsibilities:

  • Provide accurate information about your device and its issues.
  • Ensure that your device is not protected by any manufacturer warranty or insurance that may affect our repair process.

10.Safety Precautions:

  • Please remove any personal items, accessories, or peripherals from your device before dropping it off for repair.
  • We are not responsible for any loss or damage to non-essential items left with the device.

11.Legal Disclaimers:

  • We reserve the right to refuse service if we determine that a repair is not feasible or if your device is beyond repair.
  • Star Electronics is not responsible for any pre-existing issues or damages discovered during the repair process.

By using our repair services, you agree to abide by these policies. We are committed to providing you with excellent service and ensuring your satisfaction. If you have any questions or concerns, please don't hesitate to contact us.
Star Electronics
Address: 4401 N Interstate Hwy 35 Suite 149, Round Rock, TX 78664
Phone: +1 512 506 1562

www.starelectronictx.com